Yes, all our jewelry is made of natural jade, and we select high-quality natural materials such as jadeite, Hetian jade, Xiuyan jade, etc. Each piece of jade is strictly screened and identified to ensure that it is pure and flawless and meets our quality standards.

You can purchase online through our official website or in person at our designated physical stores. After placing an online order, you will receive an order confirmation email and we will ship it to you as soon as possible according to your selection.

Yes, we offer personalized customization services. You can choose the jade type, style, carving pattern, etc. according to your personal needs, and our design team will create a unique jewelry according to your requirements. Please visit our "Customized Jewelry" page for more information, or contact our customer service team for consultation.

The production cycle of custom jewelry is usually 2-4 weeks , depending on the complexity of the design and the production process. During the customization process, we will keep in close contact with you to ensure that every detail meets your requirements.

From time to time, we hold promotions that offer discounts or special offers on selected jewellery. We recommend that you subscribe to our newsletter or follow us on social media to be the first to receive the latest promotion information.

Once you complete the payment and submit the order, you will receive a confirmation email to confirm your order information and delivery details. If you do not receive the confirmation email, please check your spam folder or contact our customer service team directly.

It is recommended that you take a video to provide evidence when receiving the goods

Quality issues: If the jewelry you received has quality issues (such as damage, defects, mis-delivery, etc.), you can contact us within 7 days after receiving the goods to apply for return or refund. We will provide a full refund or exchange service according to the situation, and we will bear the return shipping costs.

Non-quality issues: Since jewelry is a customized, personalized product, we do not support returns or refunds based on personal preference or other reasons unless there is a quality problem with the product itself. For example, if you have a change in the style, color, size, etc. of the product, please confirm carefully before purchasing.

Please see the Return and Refund Policy for details

If the jewelry you received is damaged or defective, please contact our customer service team within 48 hours and provide relevant photo proof. We will provide you with a full refund or replacement service and cover the relevant return shipping costs.

Yes, we do ship internationally. The exact shipping cost and delivery time depends on the destination country. During checkout, the system will automatically calculate the shipping cost and provide you with the corresponding shipping options. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

If your order has not yet been shipped, you can contact our customer service team to make changes. Once the order has been shipped, we will not be able to modify the delivery address or product content. Please make sure to check all the information clearly when placing the order.

To maintain the luster and integrity of your jewelry, it is recommended that you avoid contact with chemicals, sweat, or high temperatures when wearing it. We also provide jewelry cleaning and maintenance services that can help you restore the brilliance of your jewelry. If necessary, please contact our customer service for more maintenance suggestions.

You can contact our customer service team in the following ways:

Email : info@harmonyyinyang.com

Online Customer Service : Click the online customer service button in the lower right corner for real-time consultation.

Leave your contact information : You can leave your contact information and questions at the bottom of the page

Yes, our jade jewelry comes with a professional identification certificate to ensure the authenticity and quality of each piece of jade. For some special customized products, we also provide relevant design and material certification. You can receive the certificate together with the jewelry when you receive the goods.

Yes, we provide exquisite gift packaging for every customer. Whether you buy jewelry as personal accessories or as gifts, our packaging can add more ceremony and uniqueness to your jewelry.